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QUOTES

Quotation can be obtained via mail, phone, fax, or e-mail. If you need customized products or a large quantity for a further discount, please contact us for more information.

PRICES

All prices are in US dollars, FOB Taiwan, excluding shipping, taxes and duty. We reserve the right to change without prior notice and as well to correct misprints. However, we will notify you of any price discrepancies upon receiving your order. Discount is available to OEMs.

PAYMENT

Payment terms are net 30 days upon the date of invoice for all customers with credit approval. Individuals and companies without approved ac-counts may prepay via international wire transfer.

SHIPPING

All shipments are made FOB Taiwan using package and shipping methods selected by us. Shipping charges are prepaid and added to your invoice.

INTERNATIONAL ORDERS

International order may be placed via phone, fax, mail, or e-mail. Upon receiving your purchase order, our sales representative will contact you to determine the order, delivery and charges. Export minimum is $500. Orders under the minimum amount will be subject to processing fee of $100. Onset products are warranted against defects in materials and workmanship for 12 months from the date of shipment. Our warranty excludes products that have been improperly installed, maintained, modified, or misused.
Tel: +886-2-8919-1688   Fax: +886-2-8919-1684   E-mail: sales@onset-eo.com
Address: 5F-2, No. 129, Lane 235, Bao Chiao Rd., Hsintien City 231, Taipei County, Taiwan, R.O.C.

WARRANTY

Onset products are warranted against defects in materials and workmanship for 12 months from the date of shipment. Our warranty excludes products that have been improperly installed, maintained, modified, or misused.

CANCELLATION AND RETURN POLICY

Unused and undamaged products may be returned within 30 days of the initial invoice date but are subject to $50 or 25% restocking fee, whichever is greater, excluding freight charges. Before returning any items, please contact us to obtain a Return Authorization Number (RAN), which is to be clearly marked on the returned package. We will pay for the shipping charge for all returns under warranty with the shipping method selected by Onset.

REPAIRS

Warranty repairs are made at no extra charge and are guaranteed for the balance of the warranty period. If an item is out of warranty, repairs will not be undertaken until customer approves the repair cost.